Confidence Behind Every Purchase

Cloud Commercial Sales – Return & Refund Policy

At Cloud Commercial Sales, we are committed to providing high-quality commercial food service equipment at competitive pricing, supported by reliable service and fast nationwide shipping. Your satisfaction is important to us, and we aim to make the return process as clear and straightforward as possible.

Our Commitment to You

We proudly serve customers nationwide as a trusted dealer of commercial kitchen equipment, with fulfillment from warehouses located in Los Angeles, Las Vegas, San Francisco, Seattle, Dallas, Chicago, Atlanta, and Miami.

We also offer free shipping within the Continental United States, including residential delivery, with no hidden handling fees.

30-Day Return Policy

Eligible items may be returned within 30 days of delivery, subject to the following conditions:

  • Items must be unused, uninstalled, and in original packaging
  • All original parts, manuals, accessories, and components must be included
  • A 35% restocking fee applies to all non-defective returns
  • A 50% restocking fee applies to items that are used, installed, or returned without original manufacturer packaging
  • Return shipping costs are the responsibility of the buyer unless the item is defective or an error was made on our part
  • All returns require a valid Return Merchandise Authorization (RMA) prior to shipment
  • RMAs are valid for 30 days from the date of issuance

How to Start a Return

1. Contact our Customer Service team with your order number and reason for return

2. We will issue an RMA number and return instructions within 72 hours

3. Carefully package the item using original packaging to prevent damage

4. Ship the item and retain your tracking number for reference

Damaged or Defective Items

  • If your order arrives damaged or defective:
  • Contact us within 48 hours of delivery
  • Provide clear photos of the product, packaging, and shipping label
  • If damage is visible at delivery, please refuse the shipment and note the damage on the delivery receipt
  • Once verified, we will arrange a replacement unit or replacement parts at no additional cost
  • Please retain all packaging until the issue is resolved

Undeliverable or Refused Shipments

Orders that are refused at delivery or returned as undeliverable (including incorrect address or refusal without cause) will be subject to:

  • A 35% restocking fee
  • Deduction of return shipping costs from the refund

Refunds

Once your return is received and inspected, refunds will be issued to the original payment method within 7–10 business days.

Refund amounts may be adjusted based on:

  • Product condition
  • Missing components or packaging
  • Applicable restocking or shipping fees

Order Cancellations

Orders may be canceled at no charge prior to shipment.

Once an order has been processed or picked up by the carrier, it can no longer be canceled and must behandled through the standard return process.

Warranty Information

Many products are covered under manufacturer warranties. Warranty claims and repairs are handled directly by the manufacturer.

If needed, our team is happy to assist you in connecting with the appropriate service provider.

Contact Us

For returns, RMAs, or support:

📞 Customer Service: (443) 415-2453

✉️ Email: Sales@cloudcommercialsales.com

🕘 Hours: Monday–Friday: 9:00 AM – 5:00 PM (EST)

Cloud Commercial Sales

Delivering quality equipment, dependable service, and nationwide reliability

We Handle Returns Fast

Our returns process is built for busy restaurant teams, with clear steps and quick help when you need it. Start your request today and we will guide you through.

Get in Touch