We’re Here to Help

Contact Us

Business Hours

Resources

1. Company Information
About us, warehouses, quality standard

Company Information

Learn more about Cloud Commercial Sales, our operations, and how we serve customers nationwide.

  • About Cloud Commercial Sales

    Trusted nationwide dealer of commercial kitchen equipment since 2006, serving restaurants, hotels, institutions, and home chefs.

  • Shipping from Multiple U.S. Warehouses

    We fulfill orders from 8 locations: Los Angeles, Las Vegas, San Francisco, Seattle, Dallas, Chicago, Atlanta, and Miami.

  • Product Quality Standards

    All equipment is commercial-grade and manufacturer-inspected before shipment to ensure compliance with industry standards.

  • Commercial Equipment Specialists

    Our team has deep product knowledge across refrigeration, cooking, and food prep equipment to help you choose the right fit.

  • Customer Support Commitment

    We are committed to responsive, knowledgeable support before and after your purchase, Monday through Sunday.

2. Account
Registration, password, order history

Account

Manage your Cloud Commercial Sales account with ease.

Account

  • Create Account / Registration
  • Reset Password
  • Order History & Tracking
  • Update Account Information
  • Login or Access Issues

Account Support

If you experience any issues accessing your account, our support team can assist with password resets, login problems, or order visibility concerns.

3. Orders & Shipping
Delivery inspection, tracking, shipping

Orders & Shipping

Delivery inspection guidance, tracking, and shipping coverage details.

Delivery Inspection Requirements

To protect your shipment and avoid claim issues, please follow these steps at delivery:

  1. Count all pieces before signing the freight receipt
  2. Inspect packaging for visible damage
  3. Note any damage clearly on the delivery paperwork
  4. Take photos immediately upon delivery
  5. Check all items for concealed (hidden) damage after unpacking
  6. Retain all packaging materials until inspection is complete
  7. Refuse delivery if the shipment is significantly damaged

Important Return Notice

Undocumented damage at delivery may result in a 35% restocking fee.

Manufacturer-Inspected Equipment

All products are inspected, tested, and packaged by the manufacturer before shipment.

Minimum Order

Some products have minimum order requirements. Contact sales for bulk pricing.

Shipping Details

Fast, reliable shipping across the continental U.S. from multiple warehouses.

International shipping available on select products — email, text, call, or chat with us.

Track Your Order

Monitor shipment status and estimated delivery in real time.

4. Returns & Refunds
RMA, return policy, restocking fees

Returns & Refunds

Everything you need to know about returns, refunds, and the RMA process.

30-Day Return Policy

Eligible items may be returned within 30 days of delivery, subject to the following conditions:

  • Items must be unused, uninstalled, and in original packaging
  • All original parts, manuals, accessories, and components must be included
  • A 35% restocking fee applies to all non-defective returns
  • A 50% restocking fee applies to items that are used, installed, or returned without original manufacturer packaging
  • Return shipping costs are the responsibility of the buyer unless the item is defective or an error was made on our part
  • All returns require a valid Return Merchandise Authorization (RM A) prior to shipment
  • RMAs are valid for 30 days from the date of issuance

How to Start a Return

1. Contact our Customer Service team with your order number and reason for return

2. We will issue an RMA number and return instructions within 72 hours

3. Carefully package the item using original packaging to prevent damage

4. Ship the item and retain your tracking number for reference

Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the product, packaging, and shipping label
  • If damage is visible at delivery, please refuse the shipment and note the damage on the delivery receipt
  • Once verified, we will arrange a replacement unit or replacement parts at no additional cost
  • Please retain all packaging until the issue is resolved

Undeliverable or Refused Shipments

Orders refused at delivery or returned undeliverable (incl. incorrect address or refusal without cause) will be subject to:

  • A 35% restocking fee
  • Deduction of return shipping costs from the refund

Refunds

Once your return is received and inspected, refunds will be issued to the original payment method within 7–10 business days. Refund amounts may be adjusted based on:

  • Product condition
  • Missing components or packaging
  • Applicable restocking or shipping fees

Order Cancellations

Orders may be canceled at no charge prior to shipment. Once an order has been processed or picked up by the carrier, it can no longer be canceled and must be handled through the standard return process.

Warranty Information

Many products are covered under manufacturer warranties. Warranty claims and repairs are handled directly by the manufacturer — our team can help connect you.

5. Product & Inventory
Availability, lead times, home chefs

Product & Inventory

Stock status, lead times, and purchasing guidance

Product Availability

Availability may vary by warehouse stock and manufacturer supply.

Some items may have extended lead times or ship from alternate locations.

Home & Residential Buyers

Our equipment is commercial-grade and designed primarily for business use. Residential customers ("home chefs") are welcome — please verify electrical, ventilation, and installation requirements before ordering.

6. FAQ
Frequently asked questions

FAQ

Quick answers to the questions we hear most often.

Q: How long does shipping take?

A: Most orders ship within a few business days once processed.

Q: Do you offer tracking?

A: Yes — tracking information is provided once your order has shipped.

Q: What if my item arrives damaged?

A: Follow our delivery inspection steps and contact us within 48 hours

Q: Can I return an item?

A: Yes, eligible items may be returned within 30 days subject to our Return Policy and applicable restocking fees.

7. Contact Support
Get in touch with our team

Contact Support

Our team is here to assist with orders, returns, product questions, and account support.

(443) 415-2453

sales@cloudcommercialsales.com

Monday – Friday: 9:00 AM – 5:00 PM EST

Talk to Our Team

Resources