Frequently-asked questions

Below you will find the list of our most frequently-asked questions. The list is being periodically updated but , in case you didn’t find relevant answers here, please contact us

We usually do not ship internationally. However, if an international shipment is your absolute priority, please contact us at Please note that international shipments must be approved and quoted separately. Additional costs and some import /export fees and other taxes might apply.

If you have any questions or concerns please contact Cloud Commercial Sales office by:

Phone: 626.380.5010
E-mail: sales @

We closely cooperate with 3PL tracking companies and always provide our customers with the following information for their shipment tracking:

Shipping Company name
Shipping Company website
Tracking number / PRO

We also pay tracking companies for appointment call. So, before delivery, you’ll receive a call from shipping company and they’ll arrange actual delivery only after setting all necessary arrangements with you.

You may choose to cancel your order or make changes to it before it has been shipped. Once the units were shipped, additional fees and/or restocking fees would apply.

New and unused units can be returned to us in the original packaging and on the pallet, just as they were received. The packaging should be intact and undamaged for the unit to be considered new and unused. 25% restocking fee and return shipping fee would apply upon return. Products must be returned to the warehouse they were shipped from. If you need to return the unit please contact us at  Returned units must be received at the warehouse within 30 days after they were received by the customer. Refunds for the returned unit will be processed after the unit was received at the warehouse and inspected. Based on the inspection the refund amounts can vary.